What Clann Fix

Our responsibilities are to:

• Repair the structure and the outside of properties. This includes drains, gutters and external pipes
• Repair and maintain the main services such as water, gas, electricity, sanitation, space heating and heating of water
• Repair any steps and paths that is an essential means of access to property
• Repair any boundary wall or fence provided by Clann
• Repair and maintain all communal lighting (unless taken in charge by the local authority)
• Repair and maintain all common areas around apartments, i.e. any area not part of your premises which are shared with other tenants including halls, stairways, lighting, fire alarms and lifts
• Maintain open spaces, drainage, roads etc (unless taken in charge by the local authority)
• Periodically paint the exterior of houses where required

What you Fix

You must repair or replace any parts of the building that are damaged by you, by members of your family (including children) or your visitors. This includes damage to the structure of the dwelling as well as installations, fixtures and fittings. It also includes damage to the outside of the property. If we have to carry out any of these repairs you will be charged.

You are also responsible for the following:

Outdoors

• Replacing TV aerials (except in apartment blocks)
• Repairing or replacing gate and shed latches and bolts
• Replacing broken glass and window panes
• Cleaning gullies, for rainwater, washing machines etc.
• Replacing lost/missing gully grids
• Replacing bulbs to security lights on the outside of your home, (but not lights in common areas/streets)
• Replacing lost keys to door and window locks
• Repairing/replacing defective door bell pushes
• Re-fixing loose handles to doors and windows
• Replacing lost or stolen fobs, swipe cards, post box keys (or paying back Clann for the replacement of same)
• Oiling door and window hinges and locks
• Replacing letter box covers

Indoors

• Replacing plugs and chains to sinks, wash hand basins and baths
• Repairing surface damage to internal plasterwork
• Replacing damaged pelmet, picture and curtain rails
• Re-tightening loose fixtures and fittings
• Unblocking sinks and wastes
• Replacing hoses to showers and shower heads
• Replacing internal light bulbs
• Resetting trip switches
• Replacing broken toilet handles and toilet seats
• Re-fixing loose handles to doors and windows
• Installing washing machine, cooker, dishwasher etc.
• Replacing meter cupboard doors
• Cleaning chimneys (in some properties – see below)
• Replacing fire grates
• Bleeding radiators
• Removing scale from taps, sinks, baths and toilet pans
• Re-sizing doors to fit over floor coverings
• Replacing batteries to fire alarms
• Carrying out internal decorations

Managing Mould and Condensation

Clann understands that keeping your property mould free can be challenging, but in order to manage the issue it requires your participation. This section outlines how to manage mould and how to prevent it in the future. Following these four easy steps regularly, will make your property mould free and help to manage the problem.

• STEP 1 - Moisture creates mould

  Condensation happens when moist air meets a cold surface. Mould is happening in your property because of steam from daily showers. When the steam rises and hits your colder walls or ceilings, it condensates which ends in mould growth in your bathrooms.

• STEP 2 - Remove any mould that is currently in the bathroom

  Apply diluted bleach solution to the wall or use a recognised mould spray such as HG Mould Remover available in hardware shops.

• STEP 3 - Stop mould from returning
  • Use the extractor fan in your bathroom when the shower is in use and for at least 30 minutes or one hour after use. If the fan turns off automatically, turn it on again. Keep the bathroom door closed during this time.
  • After one hour, open the bathroom door, open two windows in the property and leave the internal doors between the windows and the bathroom open. Do this for as long as possible.
  • The radiator in your bathroom should be used to dry the air each day. If not used, the air in the bathroom will retain moisture, leading to condensation.
  • Try not to dry towels/clothes on the radiator in the bathroom, this ads additional moisture to the bathroom air which leads to condensation.
• STEP 4 - Report mould that continues to return
  • After following the previous steps, it is very important that you keep an eye on the situation. If mould continues to return, try to identify if the steps above were followed properly.
  • Note the date if any mould shows up again and take a picture. Keep following the steps described above for a full month and take another picture of the mould.
  • Send both pictures and dates into Clann’s Contact Centre at clann@clannhousing.ie. This will let Clann know how fast the mould is coming back and how quickly it is growing.