01 707 2244 
Coronavirus (Covid-19) Frequently Asked Questions
The Government has amended the legislation on rent increases during the covid-19 health emergency. Clann are now reviewing the legislation and how it may apply to our residents. Please continue to check back here for updates in due course.
You must continue to pay your rent on a weekly basis, even if you are receiving payments fortnightly. Your account will be in arrears if you do not pay weekly. If your financial circumstances have changed, please check the FAQs below to see what actions to take.
Clann quick reference guide
Click here or on the image below to download our covid-19 quick reference guide.
HSE advice
You may have received the HSE’s Covid-19 booklet by post, if not you can download a copy by clicking here.
The HSE have produced a short but insightful clip on the benefits of hand washing, to view please click here.
If you can, and if it is appropriate to do so, check on your elderly neighbours or those with any medical conditions. Those who may be self-isolating or cocooning and may need your help with food shopping. If you are doing so already, your support and kindness is very appreciated, thank you!
Frequently Asked Questions
We are aware that resident’s circumstances may have changed in recent weeks, please see our list of Frequently Asked Questions below detailing what actions to take if you are impacted by these new restrictions.
Q. Can I pay my rent online or over the phone
A. Yes, residents can make online rent payments by clicking here. Alternatively, you can pay through the Contact Centre over the phone by calling 01 707 2244.
Q. My income has reduced and I would like to carry out a new rent assessment
A. Clann will reassess your rent based upon your household income. Any reduction in rent that may be applicable will be made following this reassessment. To request a rent assessment you must follow the necessary steps outlined below:
1. You must register with the Department of Employment Affairs and Social Protection. Self-employed and Pay As You Earn (PAYE) employees can find out more information by clicking here.
2. Request a letter from your employer advising of your circumstances.
3. Gather a copy of your receipt of payment for your Covid-19 pandemic payment or unemployment benefit.
4. Send both the employer letter and the receipt of pandemic or unemployment payment and any other income from your household by;
– email to clann@clannhousing.ie
– or online by uploading your documents through the contact us webform at clannhousing.ie/contact
Important: Please bear with us as there may be a backlog processing your documentation. In the meantime, please continue to pay what you can and we will be in direct contact in due course.
Q. I cannot get to the Post Office to make my rent payments
A. If you cannot get to the Post Office to pay your rent, you can make a payment online by clicking here. Alternatively, you can pay through the Contact Centre over the phone by calling 01 707 2244.
Please advise us of any change in circumstances by emailing clann@clannhousing.ie or by filling out the online contact form at clannhousing.ie/contact
Q. What can I do if my rent is paid by household budget
A. If you pay your rent by household budget, then it will be deducted automatically the next time you collect your welfare payment.
Please advise us by emailing clann@clannhousing.ie or by filling out the online contact form at clannhousing.ie/contact
Q. What should I do if I need repair work carried out during the restrictions
A. Please continue to advise us of any required repair work by emailing clann@clannhousing.ie or by filling out the online contact form at clannhousing.ie/contact
Please note: If you require emergency repairs please contact us by phone on 01 707 2244. Social distancing guidelines are in operation during the period of Covid-19 restrictions as advised by Government.
Social distancing best practice advice
If there is a requirement for Clann staff to visit your scheme at a time over the duration of the restrictions, it is vital that both residents and staff observe a 2 meter distance at all times.
Important: If you have a query please do still get in touch by email clann@clannhousing.ie or by filling out the online contact form at clannhousing.ie/contact
Q. How to Deal with Isolation & Loneliness
Many of us are feeling isolated and lonely, particularly those living alone. The team at Clann have created a guide of some helpful ways to deal with problems that are caused by isolation and loneliness. Read more at clannhousing.ie/isolationandloneliness