You Said We Did – Winter 2023

You Said We Did – Winter 2023
Clann runs an extensive survey programme to get regular feedback from you, the residents, on what we are doing well and what we could improve on. Thank you to all residents who have participated in the survey activities. We appreciate your feedback and strive to continuously improve our services.

Here are some results from the most recent survey in Summer 2022 and some of the actions we have taken over the last year. Of course, it is just a selection of all the feedback and the outcomes.

The lids on the bins are heavy to lift. Can access be improved
Foot pedals have been installed by our waste provider Panda in a number of schemes where there are large bins. An audit of need has been carried out on all Clann schemes where there are large bins.

We would like greater visibility of when scheme managers are on site
Clann Scheme Managers have been requested to ensure notice is placed on office doors of the week’s schedule / office cover and update weekly.

The Tenancy Agreement should be in more languages
The Quality in Our Diversity Team have engaged with a company to translate the Tenancy Agreement into six languages – Polish, Lithuanian, Latvian, Somali, Romanian and Arabic.

We would like an information source detailing supports available for residents
Tenancy Sustainment worked with Communications to design and build a micro-site on cluid.ie and clannhousing.ie that allows residents to see partner organisations that can provide guidance and support in a range of areas, including financial, wellbeing, social services, mental health etc.

We would like to get involved in Policy 
Our Policy team has created a Resident Policy Voice. This will include the same structure that staff receive and will build understanding of various policy areas, beginning with the History of Social Housing in Ireland. The first session took place in September.

Listen to residents in difficult circumstances and work to resolve tenancy issues
We have a Tenancy Officer working with some of the most complex and difficult cases of rent arrears and antisocial behaviour as part of a pilot to provide an improved service in this area.