Clann continues with its customer survey programme during 2021 because we want to understand the needs of our residents and work towards continuous improvement of our services. Receiving feedback from our residents is important. It helps us understand what is most important to you and where we need to focus our efforts and resources.
The research will be carried out by Acuity on behalf of Clann. Acuity is a research company that specialises in seeking feedback from residents in housing associations in the UK and Ireland. As part of the survey programme you may receive a phone call.
A random sample of tenants will be contacted about their overall perception of Clann. In addition to that we are continuing with our satisfaction surveys for residents who recently had a repair completed or had made a service complaint to Clann. We have also added a lettings survey to get a better understanding how new residents find our lettings process and where we can potentially improve.
Later in April 2021 we will add a one-off survey to the program with which we hope to find out what you like about your home and where we can improve. An additional survey to show the level of satisfaction with quality and design of homes and estates is also planned. The start date is not confirmed yet and will be communicated in due course.
If you agree to participate in any of the surveys, your answers will remain completely confidential and will not be known to Clann staff, unless you explicitly consent to Acuity passing your details on to Clann. You might decide this, if, for example, you raise an issue which you would like to have resolved by Clann.
We will communicate findings of the surveys through the resident newsletters. If you have any questions about the satisfaction surveys, please get in touch with the Contact Centre for more information, by phone on 01 707 2244 or email email@example.com.
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